Privacy Policy
This policy explains how Smiths Medical handles contact details submitted through inquiry, service, and documentation forms.
Information collected
We may collect your name, email, phone, company, country, department, request type, message, and product details you choose to provide. Please do not submit identifiable patient information through website forms.
How information is used
Submitted information is used to route product quotes, service questions, IFU requests, UDI lookup support, contract references, training questions, or quality-document inquiries to the appropriate commercial or technical contact.
Clinical and service context
When a request relates to a hospital fleet, sterile supply lot, or biomedical service issue, we may use the operational context you provide to identify relevant documents and response teams. We do not use website forms as a channel for patient care instructions.
Your choices
You may ask to update or remove contact information from future commercial communications. Records required for contract, regulatory, service, or quality purposes may be retained according to applicable obligations.