Predictive Maintenance
Telemetry, PM history, alarm frequency, and service notes are used to prioritize devices before failures interrupt medication delivery or respiratory support.
Services & Support
Connected service. Predictive uptime.
Smiths Medical service support is organized for hospitals that cannot afford ambiguous handoffs between respiratory therapy, infusion nursing, biomedical engineering, purchasing, and supplier quality. The program connects device documentation, preventive maintenance, issue escalation, and post-market records into one reviewable workflow.
Remote Software Update
Patch lifecycle records include version control, deployment windows, rollback notes, and traceability expected by biomedical teams.
Cybersecurity Monitoring
SBOM summaries, CVE triage, and hospital change-control notes are packaged for IT and clinical engineering review.
HL7 / FHIR Integration
Where applicable, observation feeds and device event exports are documented for integration teams planning downstream records.
Workflow Optimization
Specialists review pump libraries, respiratory setup patterns, par-level stocking, and training gaps before recommending changes.
End-of-Life Migration
Sunset planning includes parts availability, compatible consumables, service cutoff dates, replacement timing, and decommissioning notes.
0% fewer unplanned service events in managed fleets
0x faster documented patch deployment
0devices under remote service review
0% uptime target for networked programs
See how Smiths Medical service documentation can reveal a pump library issue before it becomes a floor-wide interruption.
For respiratory and infusion environments, service is not a separate after-sale conversation. It shapes formulary decisions, alarm governance, staff confidence, and device availability during census peaks. Smiths Medical support requests can begin with a single device, a multi-site standardization project, or a value-analysis committee preparing an RFI.
The same service model supports sterile consumables and infection-control products through lot traceability, packaging records, shelf-life documentation, recall lookup, and training references. Procurement teams can ask for contract mapping, distributor coordination, or SKU replacement guidance without losing the clinical context behind the request.
Discuss Service Coverage